Returns Policy

Please note our return policy varies depending on the item/s you are considering for purchase. The following 3 item types are explained below:

• Custom Jewelry Orders ‘Made To Order’
• Loose emeralds & Finished Jewelry
• Wedding Bands

There is a 14 day return window to review your one-of-a-kind custom piece of jewelry. If you are not completely satisfied with your item, you may return it for a full refund. There are situations where we will reserve the right to change our return policy for unusual custom orders or clients we cannot confidently satisfy. We will contact you in writing about any changes to our return policy for your order if it does not meet our standard return policy. Items must be returned in the same condition as they were sent . If the item is damaged in any way it will void our return policy. Also important to note: while you have possession of any item, you are fully responsible for its value and care. It is not insured under our policy once delivered. We encourage our clients to preview the loose gemstone they are interested in before creating a custom order jewelry setting if you want more confidence before starting the production process. We also offer to-scale wax models of the setting using our 3D printers. Please contact us to inquire about any special questions or circumstances that we can help you with. Please email us at https://americanemeralds.com/contact.php

We offer a 7 day return window for you to review your emerald or finished jewelry item. The 7 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund. While you have possession of any item you are fully responsible for its value and care. If you need an extended return window period, special circumstances can be agreed upon; however, they must be done prior to the shipment of your item. Please contact us to make special arrangements for an extended return window period.

Please note: Loose emeralds will not be accepted for a refund if they have been set, scratched, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone with another jeweler until you fully intend to purchase it.

Our wedding bands are made to order and are returnable for a full refund within 14 days after delivery is received. For some ring sizes (very small or large) we reserve the right to waive our return policy. In the event your purchase does not qualify for our return policy, we will contact you directly to notify you of your options prior to processing your order.

• We reserve the right to change a return policy on certain items/situations on a case by case basis, if so we will inform the client in writing prior to commencing a transaction.
• Entirely unique custom designs initiated/designed by a client will often not be accepted for returns.
• We reserve the right to decline service to individuals whom we feel we cannot properly accommodate.
• Rush service fees are not refundable.

If you have purchased an item that you would like to return, you must contact us to request an RMA number (Return Merchandise Authorization). Do not send in a return unless you have an RMA number. All shipments will be refused and returned to sender if an RMA has not been issued. Depending on the value of the item you are returning, you will be given special instructions on how to send in a return. Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items. Please review our return policies before calling in for an RMA number.

A refund will be issued after we receive and inspected your return. Shipping costs cannot be refunded. If you paid by credit card, the charge will be credited back to your card. If you paid by check, wire transfer, an ACH payment will be issued to the billing name on the order. In order to deter potential theft, please do not write any words on the package shipping label that may allude to the contents of the package (such as gems, emeralds, jewelry, etc.). Do not declare the exact nature of the contents you are sending. If required by customs or the shipping company, specify the item is an “Antique Sample” or “Rock Crystal Sample”. Items must be insured.

Purchasing a gemstone is often a significant investment, and we understand the importance of feeling confident in your choice. If you submit the gemstone to a reputable lab and it is identified as a different species or with a different treatment than what we stated, we will provide you with either a full refund or store credit. As an e-commerce jewelry company, we understand the concerns about shopping for such unique items online. Great care is taken to capture our items’ true color properties. Our photographers try to capture the most accurate color and clarity of all of our emeralds and jewelry. However, we do not have control over the brightness and color settings of individual home computer monitors. While we test the color accuracy of all of our images across multiple monitors, there is no uniform standard in brightness or color tone from one monitor to the next. Please keep these limitations in mind when viewing an item.