Shipping Policy

We ship worldwide on a daily basis. Depending on your location and the value of the item you purchase, your item will be sent via FedEx, DHL or United States Postal Service (USPS). Most ready to ship items ship the same or next business day, although there may be a few exceptions. Made to order items vary in production time and are labeled on the individual listing pages. Please reach out with any questions regarding shipping speed. All client details, including shipping addresses, must match the authorization information of the credit card used. If you would like your shipment sent to a non-confirmed address, you can arrange to add an “alternative confirmed address” with your credit card company. If paying by wire transfer we will ship anywhere you request. Signature is REQUIRED for all deliveries. Customers are responsible for all items after the package has been signed for. Below is a guideline for shipping costs and delivery times:

Please Note: If FedEx determines that your shipping address qualifies as a “Remote Delivery Area”, an additional shipping fee may be required. Our sales team will notify you of any additional fees due at the time of shipping if this applies to your order.

Shipping Options

FedEx

• Priority: 2 – 4 Business Days Fee: $50
• Economy: 5 – 10 Business Days Fee: $40
• Signature
• Insured Tracking

DHL

• Priority: 2 – 4 Business Days Fee: $50
• Economy: 5 – 10 Business Days Fee: $40
• Signature
• Insured Tracking

Shipping Options

FedEx

• Priority: 2 – 4 Business Days Fee: $50
• Economy: 5 – 10 Business Days Fee: Free
• Signature
• Insured Tracking

DHL

• Priority: 2 – 4 Business Days Fee: $50
• Economy: 5 – 10 Business Days Fee: Free
• Signature
• Insured Tracking

All deliveries are sent to street addresses only. PO Boxes are not accepted as shipping destinations. Saturday delivery is not available for international shipments. International shipments may be subject to customs fees, import duties, taxes, and other charges. These additional charges required for customs clearance are the responsibility of the recipient. Please contact us to clarify what amount (if any) might be due for import duties in your country.

VAT/GST can vary depending on your country. Some countries levy a customs duty or other taxes on importation of gemstones and/or jewelry. We cannot assume any of these related government taxes or processing fees, it is entirely the responsibility of the buyer to pay these costs to the delivery service or clearance broker prior to delivery. In addition to the formal VAT/GST fees charged there may also be associated processing fees levied. Please note, as part of our international shipping policy, clients are required to pay all Customs/Duty/VAT fees prior to delivery. In the rare event that these fees are not paid and we are billed directly, the outstanding amount will be charged to the original form of payment used for the purchase.

We take security very seriously at The American Emerald Company. Purchases made through our secure website, in person, or by phone, are subject to extensive security checks to prevent fraud and give our customers the highest assurances of security and safety. For Online Orders

• 1. We subscribe to various third party services (www.signifyd.com) that do extensive background checks to research if any fraud activity has been associated with the person purchasing an item.
• 2. We will only ship to confirmed and authorized billing addresses.
• 3. If an item is paid for by check we will confirm that the check was not written or issued fraudulently.
• 4. We do not ship items that are paid by check until the check and funds have cleared.
• 5. We communicate with our customers via phone or email for all orders.
• 6. We check the billing and shipping addresses for all orders and contact the customer if there are any discrepancies.
• 7. We review the geographic locations of our orders.
• 8. We log all incoming IP addresses for our online orders.
• 9. We verify all AVS and Card Code Verification details.
• 10. In most cases we can only discuss the details of an order with the individual paying for the item.
• 11. For clients returning merchandise, our return procedures must be followed per our instructions. Items will not be accepted unless an RMA has been issued (see our return section for more information).
• 12. For international orders, we reserve the right to refuse payment methods that are not direct bank transfers. However, in most countries we subscribe to services that can verify and meet our needed security measures to confirm valid orders.
• 13. We reserve the right to refuse a sale to any person or entity for any reason.
• 14. We follow the laws relating to the United States Patriot Act.

Please Note: Attempted fraud will be vigorously pursued, reported, and prosecuted by all available legal means. Our staff and security detail are extremely skilled and dedicated to preventing and detecting fraud. We actively report all attempts of fraud to law enforcement authorities. Questions or changes regarding an order and/or its shipping service can only be discussed with the individual paying for the item, unless permission from the purchaser has been given. The security measures listed for our online orders also apply to our phone orders.